Question 1

How long will it take to receive my order?

Accepted Answer

Orders are prepared and shipped with a tracking number. Delivery in metropolitan France takes 5 to 10 business days. You will receive the tracking link by email once your order has shipped.See details

Question 2

How to track my order?

Accepted Answer

Find out where your parcel is in just a few seconds.See details

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping is free when your order includes at least two hair clips. For one hair clip, the shipping cost is shown before payment.See details

Question 5

What is your return policy?

Accepted Answer

You have 30 days after receiving your item to try it and request a return. Contact us with your order number, then return the hair clip in its original condition. Return shipping is at your expense unless the item is defective or we made an error. For defective or non-conforming items, send a photo and you can receive a replacement or a refund at no cost. You also have a 14-day legal right of withdrawal from receipt; refunds are issued no later than 14 days after your request, once the product has been returned.See details

Question 6

Can I exchange an item?

Accepted Answer

You have 30 days after receiving your item to try it. To return it, contact us with your order number; we will provide the return address. Return shipping is your responsibility unless the item is defective or we made an error.See details

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at vyzae.contact@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

frequently asked questions

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